This Refund Policy outlines the process and conditions under which refunds are granted for IPTV services provided by Apollo Group TV Media Inc. (“Apollo Group TV,” “we,” “us,” or “our”). Our goal is to ensure transparency and customer satisfaction while maintaining fair business practices.
Seven-Day Refund Window: Customers who purchase a subscription to our IPTV services may request a full refund within seven (7) calendar days from the date of their initial subscription.
To request a refund, please note the following:
Refund Request: Contact our support team within the seven-day window. Include your name, account information, and the reason for the refund.
Service Usage: Refunds are considered only if the service has not been excessively used. Heavy usage during the seven days may result in the request being denied.
Non-Transferable: Refunds are valid only for the original subscriber and cannot be transferred.
Payment Method: Refunds will be processed using the same payment method used at the time of purchase.
Processing Time: Once approved, refunds may take 5–10 business days to appear in your account.
Subscription Renewals: The seven-day refund period applies only to the initial subscription purchase and does not cover renewals.
Partial Refunds: No partial refunds are provided for unused portions of a subscription after the seven-day period.
Technical Issues: If technical problems occur, please contact our support team first. We are committed to resolving issues within our control before processing a refund.
If you wish to cancel your subscription after the seven-day refund period, please follow the cancellation process outlined in our Terms of Service. Refunds are not available for cancellations made after the seven-day window.
For refund requests or any questions about this policy, please reach out to our support team:
Email: support@apollotv.tv
